Finesse Your First Meeting
Turn prospects into clients (without sounding salesy). This self-paced online programme and process will improve financial adviser's communication skills in 3 steps.
Tour of the Platform
Where are you now?
In Pursuit of Less but Better
Your Target Audience - thinking prompts
Personality styles
Phrases for your website
Website review findings in 2026
Assignment 1: your target audience
Sample email: How to set up the call
How to politely screen people - part 1
Screening structure
Screening call - demonstration
Screening structure - one pager
How to politely screen people part 2
Menu of screening questions
Assignment 2: Screening structure - make it your own
Communicating Value: Ask what they want
Sample emails: How to follow up the call
Politely declining clients
Assignment 3: Parting of ways
Pre meeting communication: email, agenda, positioning
6 first meeting mistakes and how to avoid them
FINEST structure for your first meeting
First Meeting Questions - using FINEST structure
First Meeting demonstration
Big Questions vs Little Questions
Assignment 4: your clients' commonly-asked little questions
The importance of building rapport
How trustworthy are you? Take the test...
Assignment 5: your first-meeting favourite questions
Digging Deeper for Goals - research paper Morningstar
Women and Wealth Building - white paper
What Clients Value - Vanguard Research Oct 2025
Assignment 6: Impact of your advice
The first sale is to yourself
Making Value Visible
Teaching a Concept & Adding Value - using a whiteboard
Assignment 7 communicating your value
Talking about your services
What's going through prospect's minds when discussing fees
Assignment 8: Outlining your fees (and their fairness)
10 Commandments of High Trust Fee Conversations
Fees: 5 principles for confident conversations
Assignment 9: Talking about fees
Phrases to ask for the business
More resources on whiteboarding from Sten Morgan (USA)
How to follow up - sample email
Getting past ghosted
Sample Letter of Authority